Returns Policy

Goods may only be returned with the prior written authorisation of the Company. Before sending anything back, you must request a Returns Authorisation Number (RAN) using the process below.

• A RAN is valid for 14 days from the date of issue. Goods received after this period may be refused or returned to you at your cost.
• The RAN must be clearly quoted on all return paperwork and on the outside of the package.
• Goods returned without a RAN may be refused at the point of delivery.

• Requests to return goods for reasons other than defect must be made within 14 days of delivery.
• Shortages or visible damage must be notified to us in writing within 48 hours of receipt, as set out in our Terms and Conditions of Sale.
• Faulty or defective goods must be reported within the applicable manufacturer warranty or guarantee period.

• Returned goods must be in original, unopened, saleable condition with the original packaging intact and undamaged.
• The Company reserves the right to apply a restocking charge of up to 20% of the invoice value to cover handling, inspection and restocking costs.
• Goods that are damaged, used, marked, incomplete or supplied in unmarked packaging may be refused for credit, or credited at a reduced value.
• Where manufacturer packaging has been opened or seals broken, the return may be declined at the manufacturer's or supplier's discretion.
• Unless the return is due to our error or a defect, you are responsible for the cost of returning the goods and for insuring them in transit. Risk remains with you until the goods are received and accepted by us.

• Bespoke, specially ordered or fabricated items are non-returnable and non-refundable unless defective.
• Cut-to-length items, including custom-cut belts, chain lengths, and fabricated or machined components, are non-returnable unless defective.
• Opened consumables, chemicals, lubricants, adhesives, PPE and workwear that has been worn or laundered are non-returnable unless defective.
• Calibrated, tested, modified or installed equipment is non-returnable unless defective.
• Clearance, obsolete, end-of-line and special-purchase items are non-returnable unless defective.

• Cancellation of an order after acceptance may only be made with the Company's written consent.
• A cancellation charge may be applied to cover costs already incurred, including supplier restocking fees, carriage, engineering time and non-recoverable special-order costs.
• Orders for bespoke, specially ordered or cut-to-length items cannot be cancelled once manufacturing or cutting has commenced.

• If goods are faulty on arrival or fail within warranty, contact us before returning them so that we can arrange inspection, collection or a site visit where appropriate.
• Where a fault is confirmed, and subject to the limitations in our Terms and Conditions of Sale, our sole obligation is, at our option, to repair, replace or refund the defective goods.
• Manufacturer warranties on branded products (for example SKF, Gates, Renold, uvex) are passed through to you to the extent permitted by the manufacturer.
• The warranty does not cover defects arising from fair wear and tear, misuse, incorrect fitting, inadequate lubrication or maintenance, modification, or failure to follow manufacturer instructions.
• Where returned goods are found to be free from fault, our standard returns terms in sections 3 and 4 apply.

• Approved returns are settled by credit note against the original purchasing account unless a refund is expressly agreed.
• Credit notes and refunds are normally processed within 10 working days of the returned goods being received and inspected.
• Refunds are made to the original payment method where possible, or by bank transfer, and exclude any carriage charges unless the return arises from our error or a defect.
• The restocking charge set out in section 3, where applicable, is deducted from the credit note value.
• Goods delivered correctly and accepted by you remain payable in full unless and until a return is authorised and completed.

Authorised returns should be sent, with the RAN clearly marked, to the address confirmed in your RAN email. Our goods-in address is:

Howcroft Group Limited
Returns Department
Unit 9, Brookfields Way
Manvers, Rotherham
S63 5DL

To request a RAN or ask about a return, cancellation or credit, contact us:

Returns Department, Howcroft Group Limited
Email: sales@howcroft.group
Tel: +44 1709 878 282